CUSTOMER CARE · DELIVERY & RETURNS
We want ordering from Intricate Interiors to feel as considered as the pieces themselves. Because our collection is curated from selected makers and suppliers, delivery arrangements can vary from one piece to another.
Read the guide ↓WHAT TO EXPECT
Each piece can have its own fulfilment journey. We keep the process clear, provide tracking when it becomes available and explain what to do if something is not right when your order arrives.
Where an estimated delivery window is available, it will be shown on the product page or communicated with your order. Orders containing more than one piece may occasionally arrive in separate parcels where items are dispatched through different arrangements.
Tracking information is provided when it becomes available. Please ensure the delivery details entered at checkout are complete and accurate.
Please inspect your order when it arrives. If a piece is damaged, incomplete or different from what you ordered, contact us through our Contact page with your order number and clear photographs of the item and packaging so that we can review the issue.
Contact us →Returns are handled in accordance with our published Refund Policy and applicable consumer rights. Please review the Refund Policy before purchasing. Product-specific or statutory exceptions may apply.
View refund policy →If you would like clarification on a product, variant or delivery arrangement before placing an order, please use our Contact page. We would rather help you choose confidently than leave an important detail unclear.
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