Questions,
answered.

The pieces in our collection are handmade and artisan-crafted, selected for their form, proportion, finish and character. We choose each piece for how naturally it sits within the wider Intricate Interiors edit, with an emphasis on thoughtful detail, tactile finishes and individuality.

We aim to represent products clearly, but screen settings, lighting and natural variation can affect how colour, veining, texture and finish appear. Where variation is part of the character of a material or finish, no two pieces may look completely identical.

Yes. If measurements, variants, finishes or another product detail are important to your decision, please contact us before placing your order and we will help where we can.

Some pieces may be dispatched from different fulfilment locations or through separate delivery arrangements. As a result, a multi-item order may occasionally arrive in more than one parcel.

Tracking information is shared when it becomes available for your order. You can also review your order history through your customer account.

Please contact us as soon as reasonably possible with your order number and clear photographs of the item and its packaging. This helps us review what has happened and determine the appropriate next step.

Please contact us promptly if you need to request a change. Once an order has entered processing or dispatch, changes may no longer be possible. Any rights you have under applicable consumer law remain unaffected.

Please refer to our Delivery & Returns page and published Refund Policy for the terms that apply to your order. Your statutory consumer rights are not affected.

Yes. Checkout is processed through a secure encrypted checkout system, with available payment methods displayed at checkout.